Privacy Policy

Snap Privacy Policy

Snap Franchising Limited (ACN 009 016 013) is the franchisor of the Snap system in Australia (referred to as ‘Snap’, ‘we’, ‘us’ or ‘our’) and we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose and protect your personal information.

A copy of the APPs may be obtained from the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au.

We may update this Privacy Policy from time to time, so please review it periodically to stay informed of any changes. Your continued use of our services signifies your acceptance of any updates to this Privacy Policy. All personal information we collect, use and hold will be managed in accordance with the latest version of our Privacy Policy.

1. Collection of Personal Information by Snap
   We collect personal information only when necessary for our business operations or activities and do so by lawful and fair means.Depending on your interaction with us, we may collect various types of personal information, including but not limited to:

• Customer transactions: information such as your name, postal address, email address, telephone number, date of birth, previous transaction history and payment details when you place an order instore, by telephone or via our website and electronic ordering platform (https://www.snap.com.au and https://printonline.snap.com.au), or interacting with customer service. Personal information is also collected when you request a quote or create an account with Snap.
• Promotions, competitions and surveys: personal details such as your name, postal address, email address, telephone number, date of birth and occupation when you participate in promotions, surveys or market research.
• Social media: information such as your name, social media identifier and email address when you interact with our social media pages such as Facebook, Instagram, Twitter/X and LinkedIn. 
• Employment applications: personal details including your name, contact information, educational background and work experience when you apply for a position at Snap (see clause 8 below)
• Franchise applications: information such as your name, contact details, business experience, financial information, and other relevant details when you apply to become a Snap franchisee (see clause 9 below).
• Store locator: if you choose to use our ‘Find a Centre’ feature, location data will be temporarily stored and then deleted to help you find the nearest Snap Centre.
• CCTV: video footage of individuals within Snap premises for security purposes and to investigate incidents. Access to this footage is strictly controlled and limited to authorised personnel only.
  
  Snap may integrate the information collected from these sources with other data we hold to enhance our services and operations.
   

  Use of Images
   
  As part of our commitment to documenting and promoting our fundraising events, Snap may collect and use images and video footage of participants, including children under the age of 18. This media may be used for promotional purposes and published on our website, social media platforms and other marketing materials.
   
  By participating in our events or activities, you consent to the collection, use and publication of such images and video footage. If you are a parent or legal guardian of a minor participating in these events and do not wish for your child’s image to be used, please notify us in writing. You can provide your written notice via the contact information provided below.
   
  Public information and Third-Party Data Collection

  Please be aware that any personal information or comments you voluntarily share on our websites, social media, comment pages or blog forums become publicly accessible. Your name will be visible to other users when you post messages or comments. Content that you post is considered public and is not covered by this Privacy Policy as personal information.

  In certain circumstances, we may collect personal information from third parties, such as credit reporting agencies or marketing agencies, and will ensure compliance with privacy laws.
  
  Except in cases where you are applying for position with us or seeking to become a franchisee, we will not collect sensitive information about you (e.g., racial or ethnic groups, political or religious beliefs) unless required by law or with your consent. 

2. Where your personal information is stored
   
   We store your personal information in physical and electronic formats, and we implement physical, electronic and procedural safeguards to protect it. Information storage may include:

• databases for processing customer orders, enquiries or feedback
• marketing communications databases
• franchise network administration databases
  
  Snap operates a network of stores across Australia and internationally. Due to the scale of our operations, it is occasionally necessary to share and store your personal information with our related companies and third-party service providers. When stored electronically, your information is hosted by a third-party cloud service provider, which may store back up data in locations such as Australia, New Zealand, India, Ireland, Indonesia, the United States, or other locations determined by the provider.
  
  Your data may be transferred to and stored on these servers or processed by organisations operating in other countries that work for or are engaged by Snap or our suppliers. We will take reasonable measures to ensure that any disclosure of personal information to an overseas recipient complies with the Privacy Act. This means that we will require the overseas recipient to handle the personal information in a manner consistent with the Australian Privacy Principles.

3. How your personal information is protected
   
   We take reasonable steps to protect your personal information from loss, misuse and unauthorised access. Despite our efforts, no data transmission over the internet can be guaranteed as completely secure. We do not warrant the security of information transmitted to us, and you use our online services at your own risk.
   
   The security of your personal information is important to us.
   
   In the event of a substantial data breach, we will notify you and the Office of the Australian Information Commissioner as required. We will retain your personal information only as long as necessary for its intended purpose or as required by law and will securely destroy or de-identify it when no longer needed.
    
4. Use of your personal information
   We collect and use your personal information for purposes including:

• processing orders and providing customer support
• managing promotions, competitions, surveys and marketing activities
• improving our services and product offerings
• responding to messages or comments submitted to our websites or via our contact forms
• supporting our internal operations, including meeting legal and regulatory requirements, such as those related to our franchise network disclosure obligations
• assessing and managing employment and franchise applications
• meeting our obligations under the Franchising Code of Conduct, including storing and disclosing personal information about former franchise directors (such as names, locations and contact details) with written consent
• complying with other legal and regulatory requirements
  
  Additionally, your personal information may be shared within the Snap network and with franchisee entities to facilitate that above purposes and ensure consistent service delivery across our network.
  
  We also use Google Analytics for website analytics. You can learn more about Google Analytics at www.google.com/policies/privacy/partners.  

5. Disclosure of personal information to third parties
   
   We may disclose your personal information to:

• related companies, contractors and agents for purposes related to our business operations
• marketing providers, market research and data analytics companies to perform direct marketing activities
• franchisees for handling inquiries or complaints
• others with your consent or as required by law
  
  When we use third party contractors to handle personal information, we will take reasonable steps to prevent the contractor from using the personal information except for the purpose for which it was supplied.

6. Franchisees
   
   A number of Snap Centres are owned and operated by franchisees. As a franchisor, we recognise the importance of protecting customer data and ensuring compliance with privacy regulations across our franchise network. Franchisees are required to obtain consent from customers before using their personal information for marketing purposes and ensure that all marketing activities comply with applicable privacy laws and regulations. Franchisees are prohibited from sharing customer data to third parties without the written consent of Snap.
   
   If you have concerns that there may be a breach of this Privacy Policy, please contact the relevant franchisee or Snap directly.
   
   Please note that this Privacy Policy does not cover the practices of franchisees on their own websites or social media platforms.
    
7. Opting in or out
   
   We may communicate with you electronically through SMS, email, via direct mail or other forms of communication in compliance with the Spam Act 2003 (Cth) and the Privacy Act. By using our services, you consent to receive these communications. If you wish to opt-out of marketing communications, you can do so by contacting us at privacy@snap.com.au or by using the unsubscribe option provided in electronic marketing messages. Please note that opting out of SMS or email may affect your Snap experience and limit our ability to reach you.
    
8. Employment Applications
   
   We collect personal information provided in employment applications for, including but not limited to, assessing suitability for positions, conducting reference checks and storing information for future opportunities. We may disclose this information to referees, previous employers, law enforcement agencies, educational institutions (to verify your qualifications where necessary) and our related entities as necessary.
    
9. Franchise Applications
   
   We collect personal information from franchise applicants for, including but not limited to, assessing franchise suitability, conducting due diligence and complying with franchise disclosure requirements. We may disclose this information to our related entities, potential franchisees, referees, financial institutions, law enforcement agencies, educational institutions (to verify your qualifications where necessary), and relevant authorities.
   
   In accordance with Item 6.5 of Schedule 1 of the Franchising Code of Conduct (Code), we may include the name, location and contact details of our franchisees in our disclosure document if they are involved in an event specified under Item 6.4 of the Schedule 1 of the Code. This includes collecting, holding and disclosing the names and personal contact details of both current and former franchisees.
   
   We acknowledge that, in line with the Code, former franchisees can request in writing that their personal information not be disclosed in the disclosure document.
    
10. Cookies
    
    We use cookies to enhance your experience on our websites, track usage patterns and improve our services. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our websites.
     
11. Third party websites
    
    Our website may contain links to third party websites for your convenience. Please note that these links are provided as a service and may not be current or maintained. We are not responsible for the privacy practices, content or policies of these third parties. The privacy policies of these external sites may differ significantly from our own, so we encourage you to review their privacy policies before using those websites.
     
12. International Users
    
    If you access our services or website for a region with data protection laws different from those in Australia, please be aware that your personal information will be transferred and used in accordance with the privacy laws of Australia. By using our services, you consent to this transfer and the processing of your information in Australia.
     
13. Access, correction and deletion of personal information
    
    You may request access to, correction or deletion of your personal information by contacting us. To process a request, we may ask you to verify your identity and submit your request in writing for security purposes. We may charge a reasonable administration fee for processing your request.
     
14. Questions and complaints
    
    For questions or complaints regarding our handling of personal information or breaches of the Privacy Act or APPs, please contact us at:
     

    Mail	The Snap Privacy Officer Snap Franchising Ltd Suite 3.01, Level 3 6 Eden Park Drive Macquarie Park NSW 2113
    Telephone	+61 2 8870 5100
    Email	privacy@snap.com.au

    
    In addressing your complaint or questions, we may request additional information to better understand your concerns. If we determine that your complaint is valid, we will work with you to implement suitable measures to resolve the issue. Should you remain unsatisfied with the resolution, you may refer the matter to the Office of the Australian Information Commissioner.
     
15. Effective Date
    
    This Privacy Policy was last updated in August 2024.