FAQs

We appreciate your positive experience with our design tool, and we understand your concern about its removal. This decision is part of our strategic shift towards offering a more streamlined and integrated user experience. While we will no longer have the design tool, we offer professional graphic design services are actively working on enhancing the other DIY design tool on our website to provide more templates. Additionally, if you create designs on Canva’s website, we can help you bring these designs to life with our graphic design services. We're committed to making this transition as smooth as possible for our valued customers.

There are four alternatives to the Canva that you can consider.

1. Our eCommerce website has a second custom design tool that you can upload your own artwork to or create your design in.
2. We will be launching more customisable design templates that will help your bring your complete your next print project.
   The anticipated launch of the additional templates is 15 December 2023.
3. Your local Snap Print Solutions Centre offers graphic design services to help you turn your business into a brand.
   Along with this professional service, your local print expert can help you with every step of your project from concept to delivery.  
4. Large multi-site and corporate customers, we offer custom ordering portals. If you are interested or would like more information about these alternatives, please find out more here: www.snap.com.au/corporate-accounts-contact-us.html. 

Canva Saved Designs that have been ordered will be captured as Print Ready PDFs only. This means that your local print solutions Centre will be able to reprint your design, though it will not be editable. With our professional graphic design services, we may be able to help you recreate your design. Please note that due to the time, care and process difference involved with designing and printing files outside of our eCommerce platform that the price for this may differ from our advertised eCommerce pricing. 

Rest assured, we remain committed to supporting your creative endeavours and to helping you achieve your goals with creative print solutions. While the tool is being removed, our customer service team at your local Centre is here to assist you. Your success and satisfaction are of paramount importance to us, and we're dedicated to providing the support you need during and beyond this transition.

Designs can be recreated at Canva.com. Complete your design and place your orders before December 31st to ensure we have access to the design files required to print your project.

Snap Print Solutions will not keep or have access to any Canva design concepts after December 31st. Designs that been previously ordered will be kept in PDF only in your Order History.

No, we do not have plans to reintroduce the Canva design tool in the future. Our decision to remove it is part of a strategic shift to focus on other aspects of our platform and provide a more streamlined experience for our users. We appreciate your understanding as we continue to improve and evolve our offerings.

Not initially. You can go ahead and start the design process without an account, but we recommend you do create one so you can save your creations. Having an account means all of your designs and elements are stored in one place, and if you want to revisit your brochure later, or handover the project to someone else - it will be all there.

With over 120 years in the printing industry, nobody knows or understands print better than Snap Print Solutions. We put passion and craft into print, so that each and every customer gets the WOW response they're looking for.

Snap Print Solutions provides an end-to-end printing service, with the ability to implement every aspect of your printing requirements, from the initial brief and graphic design through to printing and the finishing touches such as mounting, laminating and binding.

Because all our locations are individually owned and operated, services may vary. Contact your neighbourhood location to find out available services.

We presume you’re asking us how to hire one of OUR graphic designers? No worries, just head to Snap Print Solutions’ 'Book a Consultation' form and make a quick online enquiry. We’ll get back to you ASAP to match you with one of our team members.

If you’re asking how to hire a graphic designer in general – well, we also recommend you follow the steps above. You see, our designers are really good at what they do.

It’s nothing complicated. It’s simply a type of image file. In short, a PDF (a document in Adobe's Portable Document Format) preserves the exact look and content of the original file, complete with fonts and graphics. This means it can be printed, distributed by email, and shared and stored for others to use and view. When properly created, PDF files have proven to be excellent for generating quality printing, which is why they’re our favourite.

This is something we get asked about a lot – hence including it in the FAQ section. Many of us are great at starting, but start doubting ourselves as the process goes on. It’s a common step in the creative journey. This is why our professional designers are always ready to step in. No-one wants tacky stickers (wait, that’s not entirely true), so let us sort you out.

All you need to do is save your project and reach out here.

There are a number of options for designing and customising a product.

1. Upload your Artwork: If you already have your design ready, you can upload your PDF, EPS or Ai file using this option.

2. Design with Canva: Design from scratch or be inspired by one of the customisable templates in our Snap Print-Design, Powered by Canva tool.

3. Artwork Guideline Templates: If you are uploading your own artwork, check it againt our artwork guideline templates to ensure you get the results you want. These artwork guidelines are also helpful if you are designing in a different environment.

4. Use our design services: Work with one of our in-house designers to bring your ideas to life!

When designers talk about ‘resolution’, they mean the visual quality of the image. Resolution is measured in ‘dots per inch’ (dpi), which is literally how many pixels (dots) of each colour exist in each square inch of the image. Higher resolution equals a better-quality image.

At 300dpi, each square inch of an image has so many pixels that any colour changes look smooth and natural. At 100dpi, the same image will probably look grainy and pixelated –  especially up close.

If you are using our integrated Canva design tool and you're uploading images (e.g. logos or photos) to use in your design, it is important that these images are correctly sized and have a recommended resolution of 300dpi.

When uploading your pre-prepared designs, we can accept and use the following file formats:

• PDF - Portable Document Format
• EPS - Encapsulated PostScript files
• Ai - Adobe Illustrator files

Regardless of the format you use, please use our Artwork Guideline Templates to check that your design meets the requirements. This will help ensure your final print job meets your expectations.

Creating a design can be hard! That’s why we’ve made it easy to use your design across different mediums in our product range.

Let’s say you’ve created an amazing flyer and chosen to print it in either A3, A4, A5, A6 or DL. Well, now you can take that design (or some of its elements) and create a postcard (available in A5, A6 and DL) to hand out to your clients. Or you could blow it up into a poster (in A3, A1, A0 or A2) There’s also an opportunity to create pull-up banners or business cards.

And don’t forget: we also print stickers in rectangle, square or round.

We use a range of cutting-edge printing methods. Digital printing provides an excellent quality finish on a broad range of substrates, and is suited for quick turnaround orders and short runs. Offset is available for larger runs. Speak with your local Snap Print Solutions Centre about the best choice for your order.

Our system supports CMYK (cyan, magenta, yellow, key) to ensure proper 4-color printing.
If an RGB file is uploaded there may be a colour variance.

Probably not. That’s because every screen shows colour slightly differently. If you look at the same image on your desktop monitor, a tablet and your phone, the colours will often look different on each.

That’s why we – like most printers – use a colour system called CMYK. This system calculates a formula for every colour in your image using a combination of Cyan, Magenta, Yellow and ‘Key’ (usually black) values. Our printers then ‘read’ every colour in your design file based on its CMYK values, and will print that colour.

If you have a newish, high-quality screen, the printed colour should be something close to what you see there. But it probably won’t match exactly.

Short answer: the total & final price will be clearly visible to you at the check-out.

Longer answer:

When you are ordering your print job online, the first step will be to select from a number of different options: the product type and size; paper/card stock; specialty finishes; single or double-sided printing, and quantity. You will then be shown the price for printing your order, based on your selections. This price includes GST, but excludes any applicable Canva design and/or delivery charges.

In the second step, you will select your design option. If you create your design using the 'Snap Print Solutions, Powered by Canva' tool, a modest flat fee (starting at $12.95) for 'Canva Design & Pre-Press' will be applied in the check-out.

If you choose to pick-up your order from your selected Snap Print Solutions Centre, there will be no additional charges. If you choose to have your order sent to you, the applicable delivery charge will applied to your order in the check-out.

The total cost will then be calculated and appear in the check-out.

PAYMENT

Payment is required at the time the order is placed.
Payment may be made by PAYPAL, Visa or Master Card.

The total order price will be applied to your method of payment immediately upon receipt of the order by The Snap Print Solutions Store.

PAYMENT PROCESSING

The Snap Print Solutions Store uses the services of PayPal to process all online payments made on this Website. The Snap Print Solutions Store does not receive any of your credit card or banking information at any time. We do receive your order information containing your name, address, contact and payment amount details for the satisfaction of the order being placed on this Website. Please see our Privacy Policy regarding the use of personal information.

Your order typically has a 2 working-day production time. So, if you place your order before 11am, it will be ready for you to pick up within 2 business days. If you want your order to be delivered to you, additional time will be required.

We ship our orders with our preferred road couriers. Whilst we cannot guarantee the delivery service, we find the majority of our chosen couriers to be highly reliable.

Delivery times and prices

After your order has been produced, the following delivery times and prices are typical of what you can expect.

If you require a quick turnaround time for production and/or delivery, please call your friendly local SNAP centre and they will confirm your options and additional charges to speed your order through.

Once you place your order, our team will check your artwork. If your artwork is good to go with no potential issues, then we stand by our production time estimates. Typically, this means that your order will be ready for pick-up by the courier within 2 business days. There are some things, however, that we cannot control, such as bad weather and carrier delays. You will receive notification when the courier has picked up your order, together with the estimated delivery day and time. If it doesn’t get to you on time, please call us. If you’re not satisfied with the courier service, neither are we.

We use a variety of couriers and so cannot guarantee delivery to PO boxes.